A FORMER FBI TOP HOSTAGE NEGOTIATOR'S FIELD-TESTED TOOLS FOR TALKING ANYONE INTO (OR OUT OF)JUST ABOUT ANYTHING NEGOTIATING AS IF YOUR LIFE DEPENDED ON IT NEVER SPLIT THE DIFFERENCE NEVER SPLIT THE DIFFERENCE WITH TAHL RAZ CHRIS VOSS NEGOTIATING AS IF YOUR LIFE DEPENDED ON IT CHRIS VOSS WITH TAHL RAZ